DampTrack — Awaab's Law Compliance Software for UK Housing Providers
DampTrack is a professional damp and mould case management platform built specifically for UK housing providers. It automates Awaab's Law deadline tracking, investigation management, and compliance documentation so housing officers can focus on keeping residents safe.
Awaab's Law is now in force (27 October 2025). Social landlords must investigate emergency hazards within 24 hours, complete investigations of significant hazards within 10 working days, and finish make-safe work within 5 working days. DampTrack tracks every deadline automatically.
What DampTrack Does
DampTrack replaces spreadsheets and paper-based tracking with a purpose-built compliance platform. Every damp and mould case is logged, tracked, and auditable from first report through to resolution.
Case Management
Log cases from tenant reports, inspections, or sensor alerts. Track each case through investigation, make-safe work, written summary, and remedial completion. Every action is timestamped for regulatory evidence.
Automated Deadline Tracking
DampTrack calculates Awaab's Law deadlines automatically using UK working days (excluding weekends and bank holidays). Emergency hazards trigger a 24-hour clock. Standard cases get 10 working days for investigation and 5 working days for make-safe work. Alerts escalate before deadlines are missed.
Compliance Dashboard
Real-time visibility of every open case, approaching deadline, and overdue action across your housing stock. Filter by property, officer, severity, or compliance status.
Audit Trails
Every case update, communication, inspection note, and status change is recorded with timestamps and user attribution. Generate regulatory-ready reports for the Housing Ombudsman, Regulator of Social Housing, or court proceedings.
Written Summary Generation
Awaab's Law requires landlords to provide tenants with a written summary within 3 working days of completing an investigation. DampTrack validates that summaries contain the prescribed information: findings, proposed actions, estimated completion timeline, and responsible officer contact details.
Who Uses DampTrack
Social Housing Providers
Housing associations and council housing teams use DampTrack to meet Awaab's Law obligations across their entire stock. Centralised case management ensures consistent compliance regardless of team size or property portfolio.
Housing Associations
From small community housing associations to large registered providers, DampTrack scales to manage damp and mould cases across thousands of properties with multi-team workflows and organisational reporting.
Local Authorities
Council housing departments use DampTrack for regulatory compliance, enforcement tracking, and integration with existing housing management systems.
Private Landlords and Letting Agents
While Awaab's Law currently applies to social housing, private landlords face similar obligations under the Homes (Fitness for Human Habitation) Act 2018 and HHSRS. DampTrack helps PRS landlords document their response to damp and mould reports with evidence-based case tracking.
Awaab's Law — Key Requirements
Awaab's Law (The Social Housing (Regulation) Act 2023, Section 42) introduced mandatory timeframes for social landlords to address hazards reported by tenants. It is named after Awaab Ishak, a two-year-old who died in December 2020 from a respiratory condition caused by prolonged mould exposure in his family's housing association flat in Rochdale.
Phase 1 — Damp and Mould (October 2025)
- Emergency hazards: Investigate and make safe within 24 hours of becoming aware
- Significant hazards: Begin investigation within 10 working days of becoming aware
- Make-safe work: Complete within 5 working days of investigation concluding
- Written summary: Provide to tenant within 3 working days of investigation
- Remedial work: Begin within 5 working days, complete within 12 weeks
- Alternative accommodation: Must be offered if the home cannot be made safe in time
Phase 2 — Additional Hazards (October 2026)
Phase 2 extends Awaab's Law to cover excess cold, excess heat, falls, structural collapse, fire safety, and electrical hazards. DampTrack already supports Phase 2 categories for early tracking ahead of the effective date.
Phase 3 — All Remaining HHSRS Hazards (2027)
The final phase will bring all remaining Housing Health and Safety Rating System hazards under the same timeframe requirements, excluding overcrowding.
Key Features
- 24-hour emergency hazard response tracking with automatic escalation
- 10 working day investigation deadline management (UK bank holidays excluded)
- 5 working day make-safe compliance tracking
- Written summary content validation against Regulation 9 requirements
- Real-time SLA monitoring dashboards with compliance RAG status
- Complete audit trails for Housing Ombudsman and regulatory compliance
- Multi-organisation support for managing agents and group structures
- Resident communication tracking and evidence logging
- Emergency hazard detection from severity indicators and tenant reports
- Session security with 30-minute idle timeout
- Role-based access control with organisation-level data isolation
Contact DampTrack
Email: hello@damptrack.co.uk
Book a demo: https://app.damptrack.co.uk/book-demo
Website: https://app.damptrack.co.uk